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Reservation Policy: If you have confirmed a charter you are responsible for payment of that charter. Even if you cannot get to the boat in time, do not like the scheduled weather, or have to cancel for any other reason you are responsible for the payment of the charter. If we cancel a charter you are not responsible for payment of that charter. All cancellation decisions are made as soon as possible but are usually made on the day of the charter an hour before scheduled charter time we reserve the right to make that decision. If you let us know you need to cancel a confirmed charter we will try to sell your charter after we have completed filling the available spots but if we cannot you are responsible for it.
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Explanation of Reservation Policy: As stated above once confirmed you are responsible for payment of that charter regardless of amount of time notice is given of a desire to cancel. We regularly have groups and individuals looking for specific charter dates/times that due to prior confirmed bookings are unable to take their booking(s). So when a confirmed booking is trying to cancel even with some notice it is often not possible to sell the space for the other interested parties have made other arrangements. Having been on both sides of this issue and as a diver/instructor having paid for many boat charters that groups and individuals I was making reservations for failed to pay me for I appreciate the pain/costs. However with such a limited season here in New England we need to keep our boat as full as possible of paying customers during the season so that we can afford and want to continue to operate this dive charter business. My suggestion to Group Leaders, Dive Instructors, and Dive Coordinators for Clubs is to not commit to a boat charter until you have enough of a deposit from your group to cover your charter commitment. If your interested divers want a spot on a charter you are trying to put together collect the fee upfront. Within reason I have always tried to fill spots for divers that were confirmed but unable to make it. However if I cannot fill the vacant confirmed spots those divers are responsible for payment of those spots.
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